Privacy Policy

Last updated: 5 May 2025  |  Effective: 5 May 2025

Pensora ("we", "us", "our") is committed to handling your personal information with care. This policy explains what we collect, why we collect it, how we use it, and what rights you have in relation to it. It applies to information collected through our website at pensorad.pro and through our direct communications with participants and enquirers.

We are the data controller for information processed in connection with our educational sessions and document organisation programmes. Our registered place of business is 64 Lorong Maarof, Bangsar Park, 59000 Kuala Lumpur, Malaysia.

1. Information We Collect

Information you provide directly

When you submit an enquiry form on our website, register for a session, or contact us by phone or email, we may collect:

• Your name and, where relevant, the name of your spouse or co-attendee
• Your email address
• Your phone number (if provided)
• Any information included in a message you send to us

Information collected automatically

When you visit our website, we may collect technical information including your IP address, browser type, pages visited, and time of visit. This information is collected using cookies. See Section 5 and our Cookie Policy for details.

Documents and materials brought to sessions

Participants sometimes bring personal documents to our workshops and programmes. We do not copy, photograph, scan, or retain any documents brought to sessions. All documents remain in the possession of the participant throughout and leave with them at the end of the session.

2. How We Use Your Information

We use information collected for the following purposes:

• To respond to enquiries — when you contact us through the website or by phone, we use your contact details to reply to your question or request.
• To coordinate your attendance — if you register for a session or programme, we use your contact details to confirm dates, send reminders, and follow up after sessions.
• To send post-session written summaries — for multi-session programmes, we may email a brief written summary of each session to participants who have consented to receive it.
• To improve our sessions — aggregate feedback from written feedback forms is used to review and adjust session content. No individual participant is identified in this process.
• To comply with legal obligations — we may process or disclose your information where required by Malaysian law.

Legal basis for processing (PDPA Malaysia)

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, we process your personal data on the basis of your consent (for enquiries and communications), the performance of a contract or pre-contractual arrangements (for registered participants), and our legitimate interests (for website analytics and service improvement). You may withdraw consent at any time by contacting us at [email protected].

3. Data Retention

We retain contact and enquiry information for up to 24 months after your last interaction with us. Participant registration records for completed programmes are retained for up to 36 months for administrative purposes. You may request deletion of your information at any time (see Section 6).

4. Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information in the following limited circumstances:

• Service providers — we use third-party email services to send session confirmations and summaries. These providers process data on our behalf under appropriate data processing terms.
• Legal requirements — we may disclose your information if required to do so by a Malaysian court order, statutory authority, or where required by law.
• Website analytics — if you have accepted analytics cookies, anonymised data about your visit may be shared with Google Analytics. No personally identifiable data is shared with Google for this purpose.

5. Cookies

Our website uses cookies to remember your preferences and understand how visitors use the site. We use the following categories:

• Essential cookies — required for basic website operation. Cannot be disabled.
• Analytics cookies — help us understand page usage in aggregate. Can be declined.
• Preference cookies — remember your cookie consent choice. Can be declined.

You can manage your cookie preferences at any time on our Cookie Policy page.

6. Your Rights

Under the PDPA Malaysia, you have the right to:

• Access your personal data held by us
• Correct inaccurate or incomplete personal data
• Withdraw consent to processing at any time
• Request deletion of your personal data, subject to our legal retention obligations
• Object to processing for direct marketing purposes
• Lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) if you believe your rights have been infringed

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

7. Data Protection Measures

We take reasonable technical and organisational measures to protect your information, including:

• Encrypted email communications where possible
• Access to participant records restricted to Pensora staff who require it to deliver sessions
• Physical documents brought to sessions are not copied or retained
• Website hosted on servers with standard security configurations

If we become aware of a data breach that is likely to result in risk to your rights or freedoms, we will notify you and the relevant authority in accordance with applicable Malaysian law.

8. Third-Party Links

Our website may contain links to government publications and official scheme websites. These are provided as a convenience. We are not responsible for the privacy practices of those external sites and encourage you to read their own privacy policies before sharing any information with them.

9. Children's Privacy

Our sessions and programmes are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately at [email protected].

10. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or in applicable law. The updated version will be published on this page with a revised "Last updated" date. We recommend checking this page periodically. Continued use of our website or participation in our sessions after a change is posted constitutes acceptance of the updated policy.

11. Contact

For privacy-related questions or to exercise your rights:

• Email: [email protected]
• Address: 64 Lorong Maarof, Bangsar Park, 59000 Kuala Lumpur, Malaysia
• Phone: +60 3 2638 5147